Vice President, Delivery
Position Profile
ABOUT OUR CLIENT
Founded in 2015, our client is a leading provider of enterprise technology consulting and managed services, supporting finance, accounting, and IT teams across a diverse client base in the United States.
With a team of experienced professionals, including certified accounting and business process experts, our client specializes in optimizing and enhancing enterprise resource planning (ERP) environments. Their services include system implementation, integration, and ongoing support, helping organizations improve efficiency, scalability, and overall performance.
Our client is known for its hands-on, solutions-oriented approach. They develop tools to streamline daily operations, provide responsive technical support, and solve complex business challenges that drive meaningful outcomes. Their focus is on helping clients operate more effectively and confidently in an evolving digital landscape.
POSITION OVERVIEW
The Vice President of Delivery partners with executive leadership to define and execute service delivery strategy in alignment with the organization’s growth objectives. This role collaborates closely with senior delivery leaders to communicate business priorities, oversee project execution, and evaluate performance to drive continuous improvement.
This position leads all aspects of day-to-day service delivery, including NetSuite implementations, integrations, and managed services. The Vice President is responsible for scaling delivery operations, enhancing quality and efficiency, and ensuring a high level of client satisfaction while supporting sustained growth and profitability.
ATTRACTIONS:
- Work with an outstanding team.
- Business is growing 40% per year.
- Well-respected brand and marketplace reputation. Award winning.
- Lead and manage a team of ~60 consultants globally today…and growing!
- As part of the senior leadership team, influence business goals and initiatives.
- Work with Department Managers to influence success across the organization.
- Equity participation with significant upside as you help build the business.
ROLE & RESPONSIBILITIES
- Lead the Service Delivery organization, overseeing day-to-day operations, people management, and long-term strategy aligned with company growth objectives.
- Drive operational excellence by identifying improvement opportunities and implementing scalable processes, systems, and delivery frameworks.
- Plan and forecast headcount needs across functional areas; establish hiring standards and optimize staffing and resource allocation.
- Partner with leadership to manage and oversee the departmental budget, ensuring profitability and efficient resource utilization.
- Ensure compliance with applicable labor laws and regulations across all operating regions (Philippines, U.S., India).
- Develop and implement operational strategies, policies, and procedures that support scalable growth and high-quality service delivery.
- Establish, track, and report on key performance indicators (KPIs) to measure delivery effectiveness and inform decision-making.
- Foster a high-performance culture by improving employee engagement, retention, and making the company a top workplace.
- Proactively identify risks, issues, and opportunities, and take initiative in driving solutions.
- Anticipate internal and external business factors to inform strategy and support sustainable growth.
EXPERIENCE REQUIREMENTS
The successful candidate’s background includes the following:
- Bachelor’s degree in Business Administration or a related field.
- 10+ years of experience leading end-to-end NetSuite implementations.
- 5+ years in a leadership role with direct people management responsibilities.
- Deep knowledge of NetSuite, including core modules and delivery of complex implementations.
- Experience working within a high-performing NetSuite consultancy, with understanding of best practices, tools, and delivery methodologies.
- Proven track record of consistently exceeding performance and success metrics.
- Demonstrated experience scaling teams and implementing systems and processes to improve delivery quality and efficiency.
- NetSuite certifications preferred.
- Strong verbal and written communication skills.
CRITICAL COMPETENCIES FOR SUCCESS
Results-Oriented
The Vice President, Delivery must be performance-driven and able to deliver measurable results. The successful candidate will be resourceful, action-oriented, and a decisive leader who can establish clarity in fast-paced environments and drive outcomes in a timely manner.
Communication
This individual should possess very strong communication, listening, and persuasion skills, in order to truly partner with the management team. They must be an adept writer as well as be comfortable, dynamic, and an effective presenter in front of both external and internal audiences including employees, senior management, and clients.
Perspective
This individual will provide a worldly perspective of macro and industry influences to assist in guiding the company’s operations practices. The successful candidate will provide perspective coming in from outside the organization to aid in the collective leadership team’s understanding and acceptance of trends, insights, changing business perspectives and marketing strategies. This keen perspective should be presented with patience and guidance rather than authoritative.
Leadership Acumen and Team Orientation
Through the development of processes and training, this individual will work to foster a culture of accountability and results. Working at this organization requires a hands-on, team-oriented individual who has broad-based credibility and is capable of consistently motivating people to take action. An exceptional leader, who builds, inspires, and coaches teams with a passion for the business, while forging close working relationships with other senior leaders throughout the organization.
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