Regional Director, Operations Position Profile
About Our Client
Our client is proud to provide a state-of-the-art facility for the highest quality dental care available. It is their top priority to protect the well-being of their valued patients. For this reason, their office meets and surpasses all OSHA (Occupational Safety and Health Administration) and CDC (Center for Disease Control) standards. They are confident that patients will feel right at home in their office as they welcome all patients as if they were family.
Our client offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and more. Whether it's a routine check-up or a complex dental procedure, they have the expertise to address various dental needs.
What Sets Our Client Apart?
- Worry-free sedation care
- Convenience of offering most services under one roof
- Same-day treatment, including cleanings
- Low barrier of entry (free exam and x-ray)
Exciting Incentives
Our client is building a culture that celebrates individuals who are passionate about removing the barriers of fear, finance, and misunderstanding about dentistry. Their team members are building the life they want within their company, with a plethora of personal and professional growth opportunities. Some incentives include:
- Motivating and Achievable Bonus System
- Career Advancement Opportunities
- Continuing Education Opportunities and Allowance
- Annual Leadership Retreat
- Quarterly Team Building Activities
- Employee Purchase Program
- Health Insurance Benefit
- Dental Benefits for Team and Family Members
- 401(k) Employer Match
Position Overview
The Regional Director, Operations will be leading multiple dental practice locations, ensuring alignment with goals, regulatory compliance, and exceptional patient care. This role involves team management, financial oversight, operational excellence, and strategic planning. The successful candidate will manage four office managers ensuring staff alignment and stepping in for day-to-day operations as needed. Financial acumen is essential as this individual will collaborate with the accounting specialist to manage budgets, review financial statements, and ensure profitability while controlling costs.
This ideal candidate will be responsible for designing and implementing procedures to enhance patient care and service quality while ensuring compliance with dental regulations, especially in sedation dentistry. The successful candidate will contribute to strategic planning, execute growth strategies, oversee staff training initiatives, and focus on fostering a positive patient experience at every touchpoint. As the linchpin of operational success, the Regional Director, Operations role drives efficiency, ensures compliance, fosters patient satisfaction, and strategizes for continuous practice growth and excellence.
If you are ready to make a direct impact at this organization, we want to speak to you!
Role & Responsibilities
- Oversee operations across all locations, ensuring staff alignment with the organization's goals and values.
- Manage and develop a team of four office managers and ensure leadership development behind them.
- Step in as needed to run an office's day-to-day operations if called upon.
- Work alongside our clients’s in-house accounting specialist to manage budgets, financial planning, and cost control to maximize profitability and efficiency.
- Review PNL’s monthly, knowing the performance benchmarks to ensure profitability.
- Design, implement, and monitor existing operational procedures to enhance patient care and service quality.
- Own the recruitment process, including onboarding, talent development, performance reviews, and offboarding.
- Ensure all practices comply with dental regulations and safety standards, particularly in sedation dentistry.
- Develop and execute strategies for business growth and expansion.
- Work closely and manage the Director of Education to oversee the development of in-house Dental Skills ‘University’ to enhance team skills, particularly in sedation techniques.
- Foster a positive patient experience across all touchpoints, including maintaining best in class telephone and intake skills.
- Assist patients with operational, medical, and financial concerns.
- Educate patients about products and services.
- Collaborate on marketing strategies with designated in-house recruiter to attract new team members and engage with the community.
- Interact with our clients’s outsourced marketing department to ensure strong new patient flow consistent with their metrics for success.
- Oversee the adoption of dental technology and software systems.
- Regularly review practice performance metrics to identify areas for improvement, including monthly QC checklist of practice facility, morale and other performance metrics vital to their brand.
- Track and teach KPI’s of every position in the offices.
- Meet regularly with Whitehall management and continue to guide our clients toward the practice you would want to be a patient in.
- Travel to offices in other areas of the country and world to gain insight into new ways of delivering the highest quality patient experience.
- Conduct quarterly and yearly reviews.
- Provide feedback to ensure continued success.
- Ensure a culture of trust, teamwork, accountability, and respect.
- Create innovative solutions in the face of operational hurdles.
- Openly communicate ideas, issues, and concerns professionally.
- Experienced in managing difficult patients and situations.
- Maintain company handbook.
- Maintain 100% Compliance with OSHA, HIPAA, and other dental and local requirements.
- Perform other duties as assigned.
Daily, Weekly, Monthly Workflow
- Daily: Oversee operations, address immediate issues, communicate with head staff, and monitor patient feedback.
- Weekly: Review financials, conduct team meetings, plan staff training, and assess marketing initiatives.
- Monthly: Analyze performance metrics, adjust strategies, report to stakeholders, and oversee compliance and safety audits.
Top 10 Items of Focus:
- Patient Safety & Care Quality
- Financial Management & Profitability
- Staff Training in Sedation and Dental Practices
- Operational Efficiency
- Compliance with Dental Regulations
- Patient Satisfaction and Experience
- Team Leadership and Development
- Strategic Business Growth
- Marketing and Brand Building
- Technology Adoption and Integration
Experience Requirements
- 3-5 years of dental management experience required.
- Bachelor’s degree in Healthcare Administration, Business Administration, Management, or a related field.
- Certification and knowledge of LMA.
- A proven track record in leadership and team management, preferably in a healthcare or dental setting.
- Experience in overseeing multiple locations or branches.
- Strong financial management skills, including budgeting, financial planning, and analyzing profit and loss statements.
- Experience in maximizing profitability while controlling costs.
- Experience negotiating with vendors.
- Demonstrated expertise in designing and implementing operational procedures to enhance patient care, ensure compliance with regulatory standards (especially in dentistry), and improve overall operational efficiency.
- Experience in developing and executing strategies for business growth, expansion, and operational improvement within a healthcare or dental context.
- Experience in managing and overseeing staff training programs, particularly in dental techniques or healthcare practices, to enhance the skills of the team.
- A track record of fostering a positive patient or customer experience across various touchpoints within a healthcare or service-oriented environment.
- Familiarity with adopting and integrating dental technology and software systems to streamline operations and improve patient care.
- Experience in analyzing performance metrics, identifying areas for improvement, and implementing changes to drive better outcomes.
- Knowledge of the company’s history, organizational chart, core values, core processes, six core products, six success strategies and vivid vision.
- Knowledge and experience applying the EOS model.
- Willingness to never stop learning and have a growth mindset.
- Have a ‘whatever it takes’ mindset towards timely and efficient work.
- Embrace change and be flexible and adaptable.
- Computer proficiency including Microsoft Office Suite, Google, EagleSoft, and Slack.
- Be able to solve it and bring solutions.
- Be kind and want to have fun.
Critical Competencies for Success
Results-Oriented
The new Regional Director of Operations must be performance-driven and able to provide measurable results. The successful candidate will be resourceful, action-oriented, and possess a proactive sense of urgency and the ability to overcome obstacles to produce results in a timely fashion. This individual will be comfortable working in a lean organization and rolling up their sleeves to get things done.
Critical Thinking / Analytical Rigor
This individual must be intellectually sharp and clearly capable of thinking on their feet. Must demonstrate outstanding business judgment using critical data to make or influence decisions. The Regional Director of Operations must possess the analytical skills to drive costs from the business, improve overall productivity, and elevate our clients’s processes.
Communication
This individual should possess very strong communication, listening, and persuasion skills, in order to truly partner with the management team. They must be an adept writer as well as be comfortable, dynamic, and an effective presenter in front of both external and internal audiences including employees, senior management, and patients.
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